Connecting your Stripe account
Start Stripe onboarding
Click Connect with Stripe. You will be redirected to Stripe’s onboarding flow.
Complete onboarding
If you already have a Stripe account, sign in and select it. Otherwise, Stripe walks you through creating a new account. You will need to provide your business details, bank account information, and identity verification.
You only need Stripe for paid products. Free products work without a Stripe connection.
How payments work
Crevio uses Stripe’s custom UI checkout mode to keep the entire payment experience on your storefront. Buyers never leave your page to complete a purchase. When a buyer checks out:- Crevio creates a Stripe Checkout Session in custom UI mode.
- Stripe’s embedded payment form collects card details, billing info, and tax directly within your storefront.
- On successful payment, Stripe sends a webhook to Crevio.
- Crevio creates the order, grants experience access, and sends the buyer a confirmation.
| Cart contents | Checkout mode |
|---|---|
| One-time items only | payment mode |
| Any subscription item | subscription mode |
Subscription management
Stripe handles all recurring billing for subscription products. When a buyer subscribes:- Stripe charges the buyer automatically on each billing cycle (daily, weekly, monthly, quarterly, semi-annual, or annual).
- If a payment fails, Stripe retries according to its smart retry schedule.
- When a subscription is cancelled or lapses, Crevio automatically revokes the buyer’s access to the associated experiences.
Refund handling
Refunds are processed through Stripe and reflected in Crevio automatically:- Full refunds — The order status changes to Refunded and the buyer’s experience access is revoked.
- Partial refunds — The order status changes to Partially refunded. Experience access is preserved unless you manually revoke it.
If a price variant has limited inventory, refunding an order automatically restores the inventory count.
Payout configuration
Payouts transfer your Stripe balance to your bank account. You can configure your payout schedule from Settings > Payments in Crevio. Available payout options:| Schedule | How it works |
|---|---|
| Daily | Automatic daily transfers to your bank account |
| Weekly | Transfers on a specific day of the week |
| Monthly | Transfers on a specific day of the month |
| Manual | You trigger payouts manually when you want |
Test mode vs live mode
Stripe provides separate test and live environments so you can verify your setup before accepting real payments.| Mode | When to use | Payment behavior |
|---|---|---|
| Test mode | During development and setup | Uses Stripe’s test card numbers (e.g., 4242 4242 4242 4242). No real charges are made. |
| Live mode | After you have verified your integration | Processes real payments with real cards. |
Troubleshooting
I see 'Charges not enabled' when a buyer tries to check out
I see 'Charges not enabled' when a buyer tries to check out
Your Stripe account onboarding may be incomplete. Go to Settings > Payments and check for any pending requirements. Stripe may need additional identity verification or banking details before you can accept charges.
Payments are not showing up in Crevio
Payments are not showing up in Crevio
Crevio relies on Stripe webhooks to process payments. If webhooks are misconfigured or Stripe is experiencing delays, there may be a lag. Check your Stripe dashboard’s webhook logs for delivery failures.
I want to switch to a different Stripe account
I want to switch to a different Stripe account
Contact support@crevio.co for assistance with reconnecting a different Stripe account. Existing orders and subscriptions are tied to your current Stripe account.