yourname.crevio.site. If you want your storefront to live on your own domain (e.g., shop.yourbrand.com), you can connect a custom domain in a few minutes.
Why use a custom domain
- Branding — Your storefront URL matches your brand instead of showing
crevio.site. - SEO — Search engines treat your domain as part of your own web presence, building domain authority for your brand rather than Crevio’s.
- Trust — Customers are more likely to purchase from a URL they recognize as yours.
- Consistency — If you already have a website, your storefront feels like a natural extension of it.
Default subdomain
When you create your Crevio account, you choose a subdomain. Your storefront is immediately available at:- Between 2 and 42 characters
- Lowercase letters, numbers, and hyphens only
- Unique across all Crevio accounts
Certain subdomains are reserved (e.g.,
admin, api, app, dashboard, www) and cannot be used.Setting up a custom domain
Enter your domain
Type the domain you want to use (e.g.,
shop.yourbrand.com or yourbrand.com). Click Save.Configure DNS
Add a CNAME record at your domain registrar or DNS provider pointing to Crevio’s target hostname. See the DNS configuration section below.
DNS configuration
Add the following CNAME record to your domain’s DNS settings:| Type | Name | Target |
|---|---|---|
CNAME | Your domain (e.g., shop) | customers.crevio.site |
Example DNS configurations
Subdomain (recommended)| Type | Name | Target |
|---|---|---|
CNAME | shop | customers.crevio.site |
https://shop.yourbrand.com.
Root domain
Root domains (yourbrand.com without a subdomain prefix) cannot use standard CNAME records due to DNS specifications. Check if your DNS provider supports one of these alternatives:
- ALIAS record (supported by DNSimple, AWS Route 53, and others)
- ANAME record (supported by Cloudflare, DNS Made Easy, and others)
- CNAME flattening (supported by Cloudflare)
Domain verification process
After you add the DNS record, Crevio verifies your domain in stages:| Status | What it means |
|---|---|
| Pending | Crevio is waiting for your DNS record to propagate. This typically takes a few minutes but can take up to 48 hours depending on your DNS provider. |
| SSL pending | DNS has been verified. Crevio is provisioning an SSL certificate for your domain. |
| Active | Your domain is verified, SSL is active, and your storefront is live on the custom domain. |
| Error | Something went wrong. Check that your DNS record is correct and try again. |
DNS propagation times vary by provider. If your domain stays in Pending for more than a few hours, double-check your CNAME record and ensure there are no conflicting records (like an existing A record on the same name).
SSL / HTTPS
SSL certificates are provisioned automatically for your custom domain. You do not need to purchase, upload, or manage certificates yourself.- Crevio uses Cloudflare for SSL provisioning.
- Certificates are issued and renewed automatically.
- All traffic is served over HTTPS. HTTP requests are redirected to HTTPS.
- Your customers always see the padlock icon in their browser.
Troubleshooting
My domain is stuck in 'Pending'
My domain is stuck in 'Pending'
Verify that the CNAME record is correctly set up at your DNS provider. Use a tool like dnschecker.org to confirm that the record has propagated. Remove any conflicting A records on the same hostname.
SSL certificate is not being issued
SSL certificate is not being issued
SSL provisioning happens after DNS verification. If your domain is in SSL pending for more than an hour, try removing and re-adding the domain in your Crevio settings. Ensure your DNS provider is not proxying the CNAME record (if using Cloudflare for DNS, set the proxy status to DNS only / grey cloud).
I want to change my custom domain
I want to change my custom domain
Go to Settings > Custom Domain, remove the current domain, and add the new one. Update your DNS records accordingly. The old domain will stop serving your storefront once removed.