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By default, Crevio sends outbound emails (order confirmations, receipts, etc.) from yoursubdomain@outbound.crevio.co. You can verify your own domain to send from a professional address like hello@yourbrand.com.

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Why use a custom email domain

  • Branding — Emails come from your domain, not outbound.crevio.co.
  • Deliverability — Emails from a verified domain with proper DNS records are less likely to land in spam.
  • Trust — Customers recognize your brand in their inbox.

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Default outbound email

Every account automatically gets a default outbound email address based on your subdomain: 
yoursubdomain@outbound.crevio.co
This address is used for all outbound emails until you verify a custom email domain.

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Setting up an email domain

1

Go to Custom Domain settings

In your dashboard, navigate to Settings > Custom Domain. Scroll down to the Email domain section.
2

Enter your domain

Type the domain you want to send emails from (e.g., yourbrand.com). Click Verify domain.
3

Configure DNS records

Crevio displays a set of DNS records that you need to add at your domain registrar or DNS provider. These typically include SPF, DKIM, and DMARC records.
4

Wait for verification

Crevio polls your DNS records automatically. Once all records are verified, your email domain becomes active.
5

Set your from address

After verification, a From address field appears. Enter the email address you want to send from (e.g., hello@yourbrand.com). The address must use the verified domain.

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DNS records

After adding your domain, Crevio shows the required DNS records. You need to add all of them at your DNS provider:
Record typePurpose
SPFAuthorizes Crevio to send emails on behalf of your domain.
DKIMAdds a cryptographic signature so recipients can verify emails are authentic.
DMARCTells receiving mail servers how to handle emails that fail SPF or DKIM checks.
Add all DNS records before waiting for verification. Crevio checks all records together. Missing even one record will prevent verification.

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Verification status

StatusWhat it means
PendingCrevio is waiting for your DNS records to propagate. This can take a few minutes to several hours.
VerifiedAll DNS records are confirmed. You can now send emails from your domain.
ErrorOne or more DNS records are missing or incorrect. Check your DNS configuration and try again.

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From address

Once your domain is verified, you can configure which email address to send from. The address must use the verified domain:
  • hello@yourbrand.com
  • support@yourbrand.com
  • noreply@yourbrand.com
If you do not set a from address, Crevio continues using the default yoursubdomain@outbound.crevio.co.

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Removing an email domain

To remove your email domain, click Remove domain in the email domain settings. This:
  • Reverts outbound emails to the default yoursubdomain@outbound.crevio.co address
  • Clears the from address setting
  • Removes the domain from Crevio’s email provider
Removing the email domain does not delete the DNS records from your domain registrar. You can clean those up manually if you no longer need them.

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Troubleshooting

Verify that all required DNS records (SPF, DKIM, DMARC) are correctly added at your DNS provider. Use a tool like MXToolbox to check if records have propagated. Some DNS providers can take up to 48 hours to propagate changes.
Make sure your email domain status is Verified and you have set a From address in the email domain settings. Both are required for emails to send from your domain.
The from address must use the exact domain you verified. For example, if you verified yourbrand.com, the from address must end with @yourbrand.com. Subdomains like @mail.yourbrand.com will not work unless you verify mail.yourbrand.com as the email domain.